Privacy notice
We (referred to in this policy as "we", "us" or "our") are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect and store the information you provide through the https://capitfans.com website (CapitFans).
We uphold the following principles:
We want you to understand how your Personal Data is used and processed, so you can make informed decisions. We use appropriate measures and procedures to provide information that is clear, relevant and easy to follow. Where we consider that specific details are needed, we will provide them at the right time. We are also happy to answer any questions you may have about our data practices, account controls or any service limitations that may apply.
1. The scope?
This policy sets out the types of Personal Data CapitFans collects about individuals, and how that data is used, shared with third parties, stored and protected.
This Policy applies to information relating to an identified or identifiable natural person. A person is identifiable if they can be recognised directly, or by combining other information that we hold or are able to access.
In this Policy, "processing" refers to any activity involving the collection or use of Personal Data, including organising, managing, structuring and storing it.
Our services are intended for a general audience and are not designed for anyone under 18. We do not knowingly ask for or collect information from anyone under 18, and we do not knowingly allow them to use our services. If we become aware that we have collected information about a child, we will delete it as soon as reasonably practicable.
2. The personal data we hold about you
When you use our service or service channels, or visit our website, we collect Personal Data. Sometimes we ask you to provide this information directly. In other cases, we collect Personal Data by analysing your use of our Services or service channels, or through information shared with us by third-party partners.
3. You are not obliged to provide the company with personal information, and there will be no consequences if you choose not to.
You are under no obligation to provide us with any personal data. However, if you choose not to provide certain information, we may be unable to deliver some services or allow access to the website.
4. What types of personal data do we collect? When you visit our website, we may collect the following personal data:
This includes details of your online activity logs and traffic data (including your IP address, date and time of access), your language settings, software crash reports, browser type and information about the device you use to access the service. The information we collect is not treated as personal data and cannot be used to identify you.
Personal data we receive from you: any personal data you choose to provide to us when you connect, through us, to a third-party online trading platform.
Personal information you provide directly to third-party platforms to enable trading: this includes your full name, address, telephone number and email address.
5. Transparency and the Reasons We Process Your Personal Data
The Company processes your Personal Data for the purposes set out in this section, applying transparent data-handling procedures and appropriate security measures.
The Company will only use Personal Data relating to you where there is a clear and lawful basis for doing so. The information below explains the circumstances in which the Company may process your Personal Data:
- You have given us your consent to process your Personal Data for one or more specified purposes. This applies when you provide personal information via the Website so that we can pass it to a third-party trading platform.
- The Company or a third party may process data where this is necessary for legitimate interests. This may include improving Our Services or defending legal claims.
- Processing is carried out in line with clear service standards.
Please email us if you would like more information about how we process data and the safeguards we use to protect it.
The summary below explains why we may use the information you provide, including for account, service and security purposes involving Personal Data.
Scope, Transparency
1. If you ask us to do so, we may collect your Personal Data and share it with third-party providers so that you can access digital trading services. We will only take these steps where you have asked us to arrange them.
You have given your consent for your Personal Data to be processed for one or more specified purposes.
2. We may need to use Personal Data to respond to any requests, questions or concerns you raise about the Services.
Processing is necessary for the legitimate interests pursued by the Company or by a third party.
3. Personal data is processed only where necessary for account administration, platform security and clearly defined service requirements.
Processing is necessary to provide secure and reliable account services.
4. Improving Our Services. We may use Personal Data to improve Our Services, including crash reports and fault reports collected in connection with the Services.
Processing is required to pursue the legitimate interests of the Company or a third party.
5. To help prevent fraud and the misuse of our services
The processing is necessary for the Company’s or a third party’s legitimate interests.
6. To carry out and oversee activities that support the delivery of Our Services, including back-office functions, business development, strategic decision-making, internal reviews and related operational activities.
Processing is necessary for the purposes of the legitimate interests pursued by the Company or a third party.
7. We carry out analysis, including the use of statistical methods. These analytical techniques help inform decisions across a range of matters.
We process data where it is necessary for the legitimate interests of the Company or a third party.
8.
To protect our assets, rights and interests, and those of third parties, we have procedures in place for bringing and defending legal claims
We may process Personal Data where this is necessary to protect our rights, interests and assets, or those of third parties, in line with applicable agreements, conditions, terms and policies.
Processing is necessary for the purposes of the Company’s legitimate interests or those of a third party.
6. Sharing Personal Data with Third Parties
The Company may share Personal Data with third-party service providers that support our operations, including hosting and storage providers, IP address data services and user experience analytics providers.
You may also request that we send specific Personal Data about you to third-party trading platforms. Where you make such a request, we will provide those platforms with the Personal Data you have submitted to us. Their handling of your Personal Data will be governed by their own privacy policies. Your Personal Data may be shared with more than one trading platform.
The Company may share Personal Data with affiliated entities or business partners where this supports the development and improvement of the products and services made available to customers.
Where required to protect the rights or assets of third parties, the Company may implement appropriate account controls, security measures and clear data-handling procedures.
We may also share Personal Data about you with prospective investors, purchasers or lenders of the Company, or of another company within the group, where a relevant transaction is under consideration. This may include the transfer or sale of assets owned by the Company or another group company, or may form part of a merger, restructuring, consolidation or insolvency involving the Company or another business within the group.
7. Cookies and third-party services
We may use third-party services, including providers that deliver advertising on our website or supply analytics services. These providers may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They collect information about your preferences and browsing behaviour to help improve your experience, remember your choices, and personalise products and services that may be of interest to you. Cookies are also used for statistical and analytical purposes.
Some of the cookies we use are session cookies. These are downloaded to your device temporarily and remain there only until you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a period after your browser is closed. They help the website recognise you as a returning user and make future visits easier.
Cookie Categories:
We may use them for the purposes for which they are intended:
1. Cookies are essential for this site
These cookies are essential for accessing the features you request and for navigating our website. They help us provide the information, products and services you have asked for.
They are also needed so your device can download and stream data, enabling you to move around the website, use its features and return to pages you have visited before.
Cookies may collect personal data, such as your username and the date of your last login, to verify that you are signed in to the site. Session cookies are deleted when you close your web browser.
2. Functional Cookies
Cookies help us recognise you whenever you visit our site and remember your settings and preferences.
Cookies may collect personal data, such as your username and last sign-in date, to verify that you are logged in to the site. Session cookies are deleted when you close your web browser.
3. Performance cookies
We use cookies to gather statistical information about the site’s performance and help us improve it. They also allow us to understand how visitors use our website.
Cookies contain anonymous information that cannot be linked to an identified or identifiable individual. Some are removed when you close your browser, while others may remain on your device indefinitely.
Cookies are blocked or have been deleted
To block or delete cookies, you’ll need to update your browser settings. The links below explain how to do this in some of the most commonly used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note, however, that if this occurs, some or all of the Website’s features and functionality may not operate as expected.
ONLINE TRACKING NOTICE
This service does not currently recognise Do Not Track signals.
8. How long we keep your personal data
The Company will retain your Personal Data for as long as is necessary to meet the purposes for which it is processed, as set out in this Policy, or for a longer period where required to maintain account controls, security measures and service standards.
We will share your information with third-party trading platforms for 12 months. With your consent, we may continue to share your data for a further 12 months.
We regularly review the Personal Data we hold to confirm that it remains necessary.
9. Transfers of personal data to a third country or international organisation
Your personal information may be transferred internationally. This means your personal data may be sent to a country outside your place of residence, or to an international organisation or other jurisdiction. The Company applies appropriate safeguards to protect the personal data you provide and to help ensure that individuals can exercise their rights and access effective legal remedies.
These safeguards are provided where required under applicable data protection laws.
- Transfers to a third country or an international organisation will take place only where appropriate safeguards are in place for Personal Data, supported by transparent security practices, clear data-handling standards and suitable controls to protect information throughout the transfer process.
- The transfer is carried out under a clear agreement between the relevant public bodies or authorities, setting out transparent terms, defined controls and service standards.
- The transfer was carried out under recognised data protection clauses and security measures intended to ensure personal information is handled responsibly. We use clear data transfer processes, documented controls and service standards to help protect information when it is processed internationally.
You can request details of the safeguards the Company uses to protect your Personal Data when it is transferred to third countries or international organisations. Please email info@capitfans.com for this information.
10. Personal Data Security
We apply appropriate organisational and technical measures to safeguard Personal Data. These measures are intended to help reduce the risk of accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
However, we cannot guarantee that your Personal Data will always remain secure or error-free. We are not liable for intangible, incidental or consequential losses arising from the use or disclosure of Personal Data, including disclosure resulting from transmission errors, unauthorised access by third parties or events outside our reasonable control.
In certain situations beyond our control, we may be required to share Personal Data relating to you with third parties, including service providers or public authorities. In such cases, we cannot control the security measures those third parties apply to your Personal Data.
No transmission of Personal Data over the internet can be completely secure. The Company cannot guarantee the security of any Personal Data you transmit to Us online.
11. Links to third-party websites
Our website may contain links to third-party websites and applications. These websites and apps are operated independently and are not under the Company’s control. We are not responsible for the way they collect or process Personal Data, and this Policy does not apply to any activity conducted through them.
Before accessing or using any third-party website or app, We recommend reviewing its privacy policy and practices. We also advise you to consider these carefully before providing any Personal Data.
12. Updates to this Policy
Before accessing or using any third-party websites or apps, we recommend reviewing their privacy policies and carefully considering whether to share any Personal Data.
13. Your rights in relation to your personal information
You may ask us to confirm whether we are collecting Personal Data about you, to correct any inaccuracies, and to erase Personal Data that we no longer need. You may also ask us to restrict certain processing of your personal information.
Where applicable data protection law gives you these rights, please refer to this page:
These rights apply to information you provide to us and to other Personal Data relating to you. To exercise your rights, please email us at the address below.
Right of access
You may ask the Company to confirm whether your Personal Data is being processed. If it is, you may request access to that Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any further copies. If you request the information electronically, it will be provided in that format.
Your right of access must not adversely affect the rights and freedoms of others. If a request could prejudice another person’s rights or freedoms, the Company may refuse to comply with it or may limit the information provided.
Right to rectification
You may ask the Company to correct inaccurate Personal Data. You may also ask for incomplete Personal Data concerning you to be completed, taking into account the purpose for which it is processed.
Right to erasure
You may request erasure where: (a) Personal Data is no longer needed for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other lawful basis for processing; (c) you object, on grounds relating to your circumstances, to the processing of Personal Data based on legitimate interests pursued by us or a third party; (e) Personal Data has been processed unlawfully; or (f) Personal Data must be erased to comply with an applicable legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation requiring processing under applicable law; or (b) to establish, exercise or defend legal claims.
Restriction of processing
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict its processing while the information is verified.
Where you request a restriction, Personal Data will generally be stored only, unless you give consent or processing is necessary to establish, exercise or defend legal claims, protect another person’s rights, or address an important matter of public interest under applicable law.
Right to data portability
Where processing is automated and is based on your consent or on a contract with you, you may request the Personal Data you have provided to the Company in a structured, commonly used and machine-readable format.
You may also ask for your Personal Data to be transferred directly from the Company to another controller where this is technically feasible. Exercising your right to data portability does not affect your right to erasure. Data portability must not adversely affect anyone else’s rights or freedoms.
Right to object
You may object at any time, on grounds relating to your circumstances, to the use of Personal Data concerning you where processing is based on legitimate interests pursued by the Company or a third party. This includes profiling based on those interests. We may continue processing where there are compelling legitimate grounds that override your rights, freedoms and interests, or where processing is necessary to establish, exercise or defend legal claims.
For direct marketing, you may object at any time to the processing of Personal Data concerning you, including any related profiling.
Right to withdraw consent
You may withdraw your consent to us processing Personal Data about you at any time. This will not affect the lawfulness of any processing carried out on the basis of your consent before it was withdrawn.
You may raise a complaint directly with us using the contact details provided below.
We aim to deal with privacy concerns clearly and fairly, explain how your Personal Data has been used, and provide an appropriate response to any issues raised about its processing.
In certain circumstances, applicable laws may limit the rights relating to your Personal Data described in this section 13.
We will provide the information requested under your rights in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two further months where necessary, depending on the complexity and number of requests. Within one month of receiving your request, we will notify you of any extension and explain the reasons for it.
Unless otherwise provided in section 13, information requested under your rights in section 13 will be provided free of charge. If a request is manifestly unfounded or excessive, particularly where requests are repeated, we may charge a reasonable fee to cover the administrative cost of providing the information or taking the requested action. We may also decline to act on the request.
If the Company has reasonable doubts about the identity of the person making a request, it may ask for additional information needed to confirm that person’s identity.